Frequently asked questions

General questions

We provide a range of medical diagnostics services including X-ray, various ultrasounds, Echocardiogram, ECG and ECG Holter monitoring, blood testing, and more. Our goal is to offer convenient and accessible healthcare solutions in the comfort of your own home or at partner clinics.
The process is simple. Once you book an appointment with us through our website or mobile app, a qualified medical professional will visit your home at the scheduled time. They will bring the necessary equipment for the specific diagnostic test you require. After the test is conducted, results will be shared with you and your GP who will contact you.
Yes, all our medical professionals are highly qualified, certified, and experienced in their respective fields. We ensure that they meet strict standards of competence and professionalism to provide you with the best possible care.
Our diagnostic tests are performed using state-of-the-art equipment and follow standardized protocols to ensure accuracy and reliability. We strive to maintain high standards of quality and precision in all our diagnostic procedures.

Yes, it is completely safe to have medical diagnostics performed at home. We conduct a strict risk assessment in advance of any test ensuring that patient safety is the number one priority.

Absolutely. Our aim is to provide you with the same level of care and expertise that you would receive in a traditional healthcare setting. We prioritize your comfort, convenience, and well-being throughout the entire diagnostic process.
Scheduling an appointment is easy. You can book directly through our website or by calling our customer service team on 020 3410 1999, and they will assist you with the booking process.

Answer: Yes, you can use Private Medical Insurance (PMI) to book our services. We accept bookings using PMI from several providers, including Bupa, Vitality, Freedom Healthcare, and Signa. This option allows patients to utilize their insurance benefits for our at-home medical diagnostic services, providing convenience and flexibility in accessing quality healthcare.


Our sonographers hold essential certifications for their respective specialties. Echocardiogram technicians possess a BSE (British Society of Echocardiography) license, ensuring their competency in echocardiography. For other ultrasound tests, like vascular or abdominal, sonographers are licensed by the Health and Care Professions Council (HCPC). These certifications guarantee their expertise in delivering accurate and reliable diagnostic services tailored to your needs.
An anomaly scan, also known as a detailed or level II ultrasound, is a comprehensive examination performed around the 20-week mark of pregnancy. It is designed to detect any structural abnormalities or developmental issues in the fetus, including those affecting the heart, brain, spine, and other organs.
Answer: A gender scan, also known as a gender reveal ultrasound, is a procedure used to determine the sex of the baby during pregnancy. It is typically performed between 18 to 22 weeks of gestation, although it may be possible to determine the gender earlier in some cases. This scan provides expectant parents with the exciting opportunity to learn the gender of their baby before birth

Answer: An abdomen scan, also known as an abdominal ultrasound, is a diagnostic imaging procedure used to evaluate the organs and structures within the abdomen. This scan can assess various organs such as the liver, gallbladder, pancreas, kidneys, spleen, and abdominal blood vessels. It is commonly used to diagnose conditions such as gallstones, liver disease, kidney stones, and abdominal tumors.

Answer: A breast ultrasound is a diagnostic imaging test used to evaluate breast health and detect abnormalities such as lumps or masses

Answer: A full body ultrasound is a comprehensive imaging procedure used to examine various organs and structures throughout the body. It involves scanning multiple areas, including the abdomen, pelvis, thyroid, and other regions, to assess for any abnormalities or underlying conditions.

A lumps & bumps scan, also known as a soft tissue ultrasound, is used to evaluate superficial lumps, bumps, or masses located just beneath the skin. It helps identify the nature and characteristics of these abnormalities, aiding in diagnosis and treatment planning.

Answer: A pelvic scan is a type of ultrasound examination used to visualize and evaluate the pelvic organs, including the uterus, ovaries, and bladder. It is commonly used to diagnose conditions such as ovarian cysts, uterine fibroids, and pelvic inflammatory disease, as well as to monitor fetal development during pregnancy.

Answer: A vascular Doppler scan is a non-invasive imaging test used to assess blood flow and circulation in the arteries and veins. It can detect blockages, narrowing, or abnormalities in the blood vessels, helping diagnose conditions such as peripheral artery disease, deep vein thrombosis (DVT), and arterial stenosis.

Answer: A DVT scan, or deep vein thrombosis scan, is a type of vascular ultrasound used to diagnose blood clots (thrombosis) in the deep veins of the legs or arms. It is performed when there is suspicion of DVT, typically in patients experiencing symptoms such as swelling, pain, or redness in the affected limb.

Answer: An MSK scan is a diagnostic imaging test used to evaluate the bones, joints, muscles, and soft tissues of the musculoskeletal system. It is helpful in diagnosing conditions such as fractures, sprains, arthritis, tendonitis, and ligament injuries, providing valuable information for treatment planning and rehabilitation.

Answer: We offer a comprehensive range of blood tests to assess various aspects of health and detect potential medical conditions. These tests can evaluate factors such as blood cell counts, cholesterol levels, hormone levels, liver and kidney function, glucose levels, and infectious diseases. Blood testing is an essential tool for diagnosing and monitoring a wide range of medical conditions, providing valuable insights into overall health and well-being.

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